Send Money from an agent location

Once you enter a Western Union agent location please ask the agent for a "To Send Money" form.
You will need to complete the form with the following details:

• Your and your receiver's first and last name (as shown on identification)
• The city and country to which the money is being sent
• The sterling amount you wish to send
• Any additional services requested (restrictions may apply)

Receive Money from an agent location

Once you enter a Western Union agent location please ask the agent for a "To Receive Money" form.
You will need to complete the form with the following details:

• Your and your sender's first and last name (as shown on identification)
• Your full address & telephone number. Your full address must include either a postcode or a telephone number
• The city and country from which the money is expected
• The estimated sterling amount expected
• The Money Transfer Control Number (optional)

Additional Services

Telephone Notification

Western Union will call your receiver to advise them that their money transfer is available for collection. This is service is available in many countries.

Delivery Service

A cheque or a banker's draft is available in a number of countries.

Supplementary Messages

These may be included with money transfers to most countries.

Test Question

Test Questions are not permitted in the UK for send or receive transfers.

The only exception is when a transfer is being sent to an African country and then a test question is a mandatory requirement.

The test question allows a sender to pose a question to which only the receiver would know the answer to help confirm the recipient’s identity. Please contact Western Union on 0800 833 833 for current information regarding use of a Test Question when sending to African countries.

Lloyds TSB

Whilst we endeavour to pay out transaction in the UK in cash, from time to time it may not be possible, therefore our sub-agents may issue you with a Western Union cheque which can be cashed at any Lloyds TSB from Monday to Friday. Please note that valid id is required to cash these cheques.

Send Money by Telephone using your Debit or Credit Card

For your comfort you can send money from either your home or work place^* using your debit or credit card.

Simply phone free on 0800 833 833 (24hrs a day).

The Western Union operator will ask you for your debit/credit card details, information about the receiver and how much you wish to send. The operator will verify^** your card details and confirm your transaction back to you.

Once you are advised of your Money Transfer Control Number the money is available in minutes (subject to hours of operation of receiving agent) at any Western Union agent location in the country of your chosen destination.

We accept the following UK issued cards:

• VISA
• MasterCard
• SWITCH
• SOLO

^* Debit/Credit card transactions cannot be made from mobile or public telephones. We do not accept calls from outside of the UK
^** Some card transactions may take longer to verify and require Western Union to call back the sender.
Please note that additional fees may apply for Telephone Money transfers.
Debit/Credit Card Terms and Conditions

Standing Order Service: save time and money by changing your regular method of money transfer payment

This service is ideal for customers who wish to send on a regular basis. By choosing our Standing Order service we will help you save by reducing your money transfer fees by approximately 10%*.

You'll find setting up a Standing Order simple and you'll no longer have to worry about visiting an agent location or calling us every time you need to send a money transfer. A Standing Order also allows you to choose how regularly you want the payments to be; whether you would like the money to be sent on a weekly, monthly, quarterly, half yearly or annual basis. A quick phone call is all that's required should you need to change the amount. Naturally, we'll notify you every time your money transfer is sent, and to help you save even more, you'll automatically receive a Western Union card offering you some great rewards.

Once we've processed your order, we will send you a confirmation letter. Thereafter, your money transfer will leave your bank account automatically, as per your instructions.

* Not applicable to "Next Day" service

Click here to view the Standing Order Service Page

Money Transfer Control Number

The Money Transfer Control Number is the reference number assigned to a transaction. This number can be used in aid to pay out a transaction but is not mandatory for pay outs.

Buying Goods & Services

As Western Union is a secure way to send money, many people use our services to pay for goods and services. Please be advised that Western Union and its agents accept no responsibility or liability for the non delivery of goods and services. Western Union is a money transmitter and is responsible to ensure transactions are paid to the intended recipient, as stated on the "To Send Money" form.

Western Union Fraud Prevention

As a Western Union Money Transfer user, we value your business and take pride in delivering your funds to the intended recipient in a fast, convenient and reliable manner. However, there are individuals throughout the world who will attempt to use any system to receive payments in connection with fraudulent sales or solicitations.

Make sure you know to whom you are sending money. If you are purchasing goods or services and paying through the Western Union network, it is your responsibility to verify the reputation and legitimacy of the seller. Western Union is not liable for the non-receipt or quality of any goods or services.

Customers are being advised by bogus sellers to initially send money through Western Union using a fictitious name or a relative's name (which the sender is supposed to change later on). Western Union does not permit money to be sent using fictitious names or to change the receiver's name after the transaction has been sent. Western Union is not affiliated with any Internet merchants.

Customers are being advised by bogus sellers that by withholding the Money Transfer Control Number from the receiver, the transaction will not be paid (only true for France and India). Western Union representatives typically pay out when a receiver presents a form of identification bearing the name of the intended receiver.

Customers are being advised by bogus sellers that by adding a Test Question and withholding the answer, the transaction will not be paid.Not true, if the receiver produces ID, the transaction will be paid (exception UK and Africa).

Customers are being advised by bogus sellers that you can specify the type of identification required by the receiver. Not true, so long as identification is presented, the monies will be paid.